In this episode we talk with Dave Pullin, Technical Director of Don Smith Blinds & product developer of The Freehanging Gable Blind.
FROM THIS SHOW...
Welcome to the fourth episode of The BlindMatrix Podcast.
We explore how Dave went from being a part time fitter to Technical Director of his family’s business, Don Smith Blinds. Dave also talks about the popular industry product he developed in response to customer feedback.
Towards the end of show Dave shares his insights into the importance of product knowledge in delivering great customer service.