AWS, located in London, hosts the server where personal data is stored for European clients.

In Sydney, Australia, AWS hosts the server where personal data is stored for Australian and New Zealand clients.
AWS, located in Oregon, hosts the server where personal data is stored for North American clients.

They follow accepted ISO standards to store and protect the personal data we provide, including the use of encryption if appropriate. All data is stored on their secured servers within the EEA.

When we provide you (or when you choose) a password that enables you to access certain parts of the BlindMatrix software, you are responsible for keeping the password confidential. We ask you not to share your password with anyone.

Google API Services and Google User Data

BlindMatrix integrates with Google API Services to provide optional features requested by users. These integrations are only used after the user grants the necessary permissions and are limited to supporting the functionality of the BlindMatrix software and mobile application.

Google User Data We Access

Depending on the features enabled by the user, BlindMatrix may access the following Google user data:

Basic Google Account information, such as your name and email address, when using Google Sign-In, where applicable.

Google Maps services to display maps, provide navigation, and calculate routes for customer appointments.

BlindMatrix requests only the minimum Google API permissions required to provide these features.

How We Use Google User Data

Google user data is used solely to provide the functionality requested by the user.

Within the BlindMatrix Mobile App, Google Maps is used to help field representatives navigate to customer appointment locations during field visits. The application uses Google Maps solely to determine the most efficient route between the user’s current location and the customer’s address, helping improve travel efficiency and appointment scheduling.

BlindMatrix does not use Google user data for advertising, marketing, profiling, analytics unrelated to the requested service, or artificial intelligence (AI) or machine learning (ML) model training.

Sharing of Google User Data

BlindMatrix does not sell, rent, or share Google user data with third parties for advertising or marketing purposes.

Google user data may only be shared:

With trusted service providers acting on our behalf to operate and maintain the BlindMatrix services, subject to appropriate confidentiality and security obligations.

Where required by applicable law, regulation, or legal process.

Where expressly authorised or requested by the user.

Storage and Protection of Google User Data

When users connect Google services to BlindMatrix, authentication credentials, including refresh tokens where applicable, are securely stored on BlindMatrix’s AWS-hosted infrastructure to maintain the authorised connection and provide the requested Google integration features.

Authentication credentials are encrypted and protected using industry-standard security measures. Data transmitted between BlindMatrix and Google services is secured using HTTPS/TLS encryption. Access to Google user data is restricted to authorised application services and authorised personnel who require access to provide and maintain the service.

BlindMatrix implements appropriate technical and organisational safeguards to protect Google user data against unauthorised access, alteration, disclosure, or destruction.

Data Retention and Deletion

BlindMatrix retains Google user data only for as long as necessary to provide the requested services, comply with applicable legal obligations, resolve disputes, or enforce our agreements.

Users may request the deletion of their Google-related data by contacting us at info@blindmatrix.com. Upon receiving a valid request, BlindMatrix will delete the applicable data unless retention is required by law.

Compliance with Google’s API Services User Data Policy

BlindMatrix’s use and transfer of information received from Google APIs complies with the Google API Services User Data Policy, including the Limited Use requirements.

Information obtained through Google APIs is used only to provide or improve user-facing features requested by the user. BlindMatrix does not use Google API data for advertising, marketing, profiling, or AI/ML model training, and does not sell Google user data to third parties.

With your permission, the BlindMatrix Mobile App may access your device’s location while you are attending customer appointments. This location information is used solely to provide navigation and determine the optimal route to the customer’s location using Google Maps.

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