BlindMatrix are trusted creators of the best ERP, CRM, Retail, Wholesale, Manufacturer and Supply Chain mobile, Cloud, and on-premises software solutions for the Global Window Covering industry with offices in the UK, India, Australia, and USA. Software solutions for blinds, curtains, shutters, and awnings businesses in the Global window shading industry. Paperless, mobile application, digital measuring, EDI enabled, online supplier catalogues, ordering and pricing, connects sales and installation teams seamlessly with customers, the office or retail, and existing systems. Replace older expensive systems with the latest agile ERP and CRM replacement. E-commerce solution integrates with existing booking systems, team management, inventory, accounting. For large enterprises SLA’s, dedicated support, and custom development. Easy to use CRM and ERP for smaller blinds, curtains and shutters businesses including retailers, wholesalers and manufacturers to reduce administration, save money, be more efficient, and win customers. Trusted supplier of window covering business software since 2002.

Introduction to Homefair Blinds

For nearly 40 years, Homefair Blinds has been a trusted name in the window blinds industry across the North East and North West of England, with over 15 showrooms. They provide an in-home service for surveys, sales, and installations, offering both traditional products and more aspirational solutions such as shutters, awnings, apex systems, and smart home solutions.

The Challenge

Homefair Blinds faced a significant challenge as their business systems were split across five different applications, none of which integrated with each other. They realised that digital transformation was critical to their success, so they needed to move to a platform that was centralised, future-proof, and digital. Additionally, onsite product configuration and setup to create work orders and EDI files for suppliers were important for their fieldbased staff.

How they chose BlindMatrix

As part of their post-COVID evolution strategy, they wanted to digitally transform their business with a single, centralised solution. That’s when a friend from Scotland, who is already using BlindMatrix, introduced them to the system. After spending time with his friend and seeing BlindMatrix in action, they are clear that their future is with BlindMatrix as a retailer.

The solution and impact

Homefair Blinds saw a significant reduction in the time spent on mundane administrative tasks after implementing BlindMatrix, a single, centralised software solution.

Shaun Welsh, Operations Director at Homefair Blinds, stated: “The mobile app was probably the biggest game changer as it meant not only did we get the order into the business a day earlier it meant we didn’t need to audit the paper copies for errors and neither did we need anyone in the office to key in”.

He also added: “BlindMatrix gives access to the data enables me to understand trends and forecast demand more effectively”.

Regarding customer relationships, Shaun Welsh remarked: “Moving over to BlindMatrix has allowed us to automate our email and SMS notifications to customers, and it has also given us more flexibility in what and how we communicate. It also provides clear records, should we need to verify with customers that we’ve been in touch”.

He further said: “I would be taking my own life in my hands If I suggested we went back to paper!”

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