BlindMatrix are trusted creators of the best ERP, CRM, Retail, Wholesale, Manufacturer and Supply Chain mobile, Cloud, and on-premises software solutions for the Global Window Covering industry with offices in the UK, India, Australia, and USA. Software solutions for blinds, curtains, shutters, and awnings businesses in the Global window shading industry. Paperless, mobile application, digital measuring, EDI enabled, online supplier catalogues, ordering and pricing, connects sales and installation teams seamlessly with customers, the office or retail, and existing systems. Replace older expensive systems with the latest agile ERP and CRM replacement. E-commerce solution integrates with existing booking systems, team management, inventory, accounting. For large enterprises SLA’s, dedicated support, and custom development. Easy to use CRM and ERP for smaller blinds, curtains and shutters businesses including retailers, wholesalers and manufacturers to reduce administration, save money, be more efficient, and win customers. Trusted supplier of window covering business software since 2002.

Background

It has been over 10 years that HG Blinds & Shutters has been serving both residential and commercial businesses across Wetherby, York and other surrounding areas in the UK. The company specializes in crafting window blinds and shutters, seamlessly blending form and function. From contemporary electric blinds to classic café-style shutters, their diverse collection caters to all tastes.

Solution

The need for enhanced usability and a centralized platform to simplify workflow made HG Blinds opt for the BlindMatrix software. Moreover, Amanda added that they wanted to eradicate duplications, enhance workflow efficiency, and have a cohesive system where all essential processes and information are consolidated in one place.

The standout feature of using BlindMatrix has been the consolidation of all operations within a unified platform. This has facilitated a seamless flow from lead generation to appointment booking, capturing information, and tracking progress through the job process. The ease and comprehensiveness of the software were highly appreciated.

Since implementing BlindMatrix, HG Blinds & Shutters has witnessed substantial positive changes. Real-time price generation and instant responses to customers have improved sales and overall productivity. The integrated nature of the software has significantly contributed to enhanced ease of use and increased productivity.

Benefits

Using the BlindMatrix software has allowed them to centralize operations, significantly improve efficiency, enhance customer service through prompt price quotations, and ultimately boost sales and productivity.

Amanda emphasized that the all-in-one nature of the software and the ongoing support from the BlindMatrix team have played a pivotal role in the successful transformation of their business operations.

Moreover, the ability to engage in virtual sessions for a more hands-on understanding of the product was deemed highly beneficial, contributing to the effective utilization of the software and subsequent productivity gains.

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