Yorkshire Blinds & Curtains is based in Huddersfield and provides bespoke made to measure blinds, curtains and shutters. Founded by Managing Director John Beevers over 20 years ago, the company has both domestic and commercial customers, including schools, universities, hospitals, hotels, councils, offices and private homes. Using a variety of suppliers, it is renowned for delivering excellent service and bespoke quality products created to customers’ exact requirements.
Prior to choosing BlindMatrix 8 years ago, the company had been using manual processes and a paper-based system for diarising appointments and tracking payments, which was challenging and time-consuming.
Having taken some time to review other software providers, it chose BlindMatrix because of its superior features and retailer -focused offering.
“BlindMatrix has made running our business so much easier and efficient. All our staff can see current jobs and view progress; even our installers can see the up to the minute situation using the mobile app,” explains John Beevers. “Not only has it streamlined everything and given us full visibility of our entire business, BlindMatrix also makes us look extremely professional to our customers.”
By making full use of the BlindMatrix job management system, the company can do everything from record customer data, build quotes on-site, update measurements to the workshop, monitor production and shipping, to scheduling fixing appointments and getting reports. Harnessing the CRM tools within BlindMatrix also allows it to email and text customers with updates, giving them the confidence of knowing exactly when their orders will be installed.
John continues, “The pricing module is particularly useful, making everything a lot simpler, and as the owner of the business, I find the daily sales report a critical business asset, enabling me to get a full view of how the business is doing on a day-to-day basis.”
By implementing BlindMatrix, the company has cut out errors and reduced admin time by around 65%, resulting in less admin staff. John concludes, “BlindMatrix does everything we need it to do and more, exceeding our expectations, saving us an enormous amount of time and money. The ongoing support we get is absolutely fantastic. Prince in the support team works so hard for us when we need help and makes sure that everything gets sorted out, always going above and beyond.”