Definitions:

‘BlindMatrix’: The Company providing the products/services

‘The Client’: The company or individual who has purchased products/services from ‘BlindMatrix’.

BlindMatrix Software

Hardware maintenance is the ‘The Client’s responsibility. All systems and files should be backed up prior to installation. Your Network Administrator must be present during Network installations to verify and manage the Network Interface. ‘BlindMatrix’ is not responsible for network performance issues that impact the system’s operation. A good broadband connection is required to run ‘BlindMatrix’ Online. ‘BlindMatrix’ is not responsible for any slow connection speed and data loss at any point.

Any requests for additional work, or changes to the original scope of the proposal must be made in writing directly from ‘The Client’ to ‘BlindMatrix’ and you will be sent written quotation for any additional cost that may occur. No oral requests or authorizations will be considered.

Software support

Unless otherwise stated, ‘BlindMatrix’ support is annually renewable and offers unlimited direct line support to the Supported Users during the contractual hours of 7:30 to 4:30 BST Monday to Friday, excluding public holidays. ‘BlindMatrix’ support excludes any future technical updates to the software which may become available from time to time unless otherwise stated. ‘BlindMatrix’ support does not include the provision of on-site technical work, training or report modifications.

‘BlindMatrix Online Software’ – A mandatory cost of £250 (or equivalent in currency) per installed pc becomes due to ‘BlindMatrix’ 1 year after installation and will continue annually unless otherwise stated.

BlindMatrix Ecommerce shop

‘BlindMatrix’ cannot take responsibility for any copyright infringements caused by materials submitted by the ‘The Client’. We reserve the right to refuse any material of a copyrighted nature unless adequate proof is given of permission to use such material.

Any additions to briefs provided will be carried out at the discretion of ‘BlindMatrix’ and where no charge is made by ‘BlindMatrix’ for such additions, ‘BlindMatrix’ accept no responsibility to ensure such additions are error free and reserve the right to charge suitable amount for any correction to these or further additions.

‘The Client’ agrees to make available all the materials required to complete the site to the agreed standard and within the set deadline.

‘The Client’ guarantees any elements of text, graphics, photos, designs, trademarks, or other artwork provided to ‘BlindMatrix’ for inclusion on the website above are owned by ‘The Client’, or that ‘The Client’ has received permission from the rightful owner(s) to use each of the elements, and will hold harmless, protect, and defend ‘BlindMatrix’ from any liability or suit arising from the use of such elements.

‘BlindMatrix’ cannot take responsibility for any losses incurred by the use of the services provided to the ‘The Client’. Whilst every care has been taken to ensure the products are problem free and accurate, the ultimate responsibility lies with ‘The Client’ in ensuring everything is right before use.

Where applications or sites that are developed on servers not recommended by ‘BlindMatrix’, ‘The Client’ is expected to provide or seek any information, additional software, support or co-operation pertaining to the server required in order for the application to be correctly developed.

Whilst ‘BlindMatrix’ recommends they will host sites, no guarantees can be made as to the availability or uninterrupted service. ‘BlindMatrix’ cannot accept liability for losses caused by the unavailability, malfunction or interruption of this service.

For ecommerce websites, Technical support and hosting is free for the first 3 months from the date of order. Thereafter the charges are £250 (or equivalent in currency) per year, this does not apply to rental agreements. ‘The Client’ must provide Payment gateway and domain details and must incur all costs. 99% uptime is guaranteed (based on our hosting server commitment) and the website will be hosted on our hosting server in UK.

‘BlindMatrix’ reserves the right to refuse to handle in any way, material which may be deemed offensive, illegal or in any way controversial, and also to terminate the hosting service should the necessity arise.

Additional Services not listed herein or in Proposal will be provided for additional charges.

Payment Terms

All payments made to ‘BlindMatrix’ are non – refundable, unless otherwise stated on the order form.

Please note that any delay with payment terms will result in delay of Implementation.

Full payment is required before products or services are handed over for ‘The client’ use.

Buy outright agreements – 50% on order and 50% 1 month from order date. Annual support and maintenance charge of £250 (or equivalent in currency) is applicable,

Rental Agreements – 12 month rolling contract. 3 month notice is required from the 9th month if cancellation is required.

Copyright and Licensing

BlindMatrix Ltd. owns the copyright to ‘BlindMatrix’. Unauthorized copying of any ‘BlindMatrix’ products or services is prohibited. Subject to this Agreement, BlindMatrix Ltd. grants you a License to download the Product for the sole purpose of enabling you to make use of the Product in accordance with this agreement, no other licensing rights are granted.

If you have any questions about your responsibilities in contracting BlindMatrix Ltd. for its services, please contact your Account Manager.

The standard terms and conditions may be updated at any point in the future and ‘BlindMatrix’ reserves the right to do this without prior notice to the client.

Privacy

We do not share or sell any of your details with third party companies, without your permission.