BlindMatrix Privacy Notice

At BlindMatrix, we understand that we have a responsibility to protect and respect your privacy and look after your personal data that we hold for you on our application.

For clarity, BlindMatrix Ltdis the data processor of your personal data. Personal data is data about your company, staff, products which are sold and customers.

We must advise that this policy is subject to change, so please check our terms and conditions located on our website www.blindmatrix.com on a regular basis for any further changes.

Data Protection law will change on 25 May 2018

This Privacy Notice sets out your rights under the new laws.

Who are we?

BlindMatrix Ltd is a software provider for the blinds industries, based in London. BlindMatrix Ltdhas a registered office at 16 Upper Woburn Place, London, WC1H 0BS, United Kingdom. Vivek Rao is the registered Data Protection Officer for BlindMatrix.

How do we collect personal data from you?

When you use the BlindMatrix software located through the domain name www.blindmatrix.biz and entering your unique login details data will be sent to the BlindMatrix server. Data will also be sent to us when you contact us with a support ticket, email or telephone.

If you provide us with personal data about a third party (for example the information about your own customers), you warrant that you have obtained the express consent from the third party for the disclosure and use of their personal data.

Your personal data may be automatically collected when you use our services, including but not limited to, your IP address, server logs, device event information and location information.

Retention periods

We will keep your personal data for the duration of the period you are a customer of BlindMatrix. We shall retain your data only for as long as necessary in accordance with applicable laws.

On the closure of your account, we may keep your data for up to 6 months after you have cancelled your services with us. We may not be able to delete your data before this time due to our legal and/or accountancy obligations. We may also keep it for research or statistical purposes.

Who has access to your personal data?

Below area list of third party companies that have access to your personal data and are all GDPR compliant

Customer support

BlindMatrix Pvt Ltd, located in Chennai, India, will setup data, resolve any technical issues and customise the software around your business.

Data storage

UK fast located in Manchester, UK, host the server where we store your personal data.

They follow accepted ISO standards to store and protect the personal data we provide, including the use of encryption if appropriate. All data is stored on their secured servers within the EEA.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of the BlindMatrix software, you are responsible for keeping the password confidential. We ask you not to share a password with anyone.

Email hosting

Mailgun Technologies, Inc, located in San Francisco, USA, provide the email facilities.

Text messaging

FonixLtd. located in London, UK provides the text messages services.

Your rights

You have the right to delete, remove or stop using your personal data if there is no need for us to keep it. This is known as your right to be forgotten. There are legal and accountancy reasons why we will need to keep your data, but please do inform us if you think we are retaining or using your personal data incorrectly.

Our Privacy Notice shall be made clear to you at the point of collection of your personal data.

You can view, edit or delete your personal data through the BlindMatrix software.

We will never pass on your data to a 3rd party but may contact you if we feel another product of service that we provide could be beneficial for you. You have the right to ask us not to process your personal data for marketing purposes.

Liability

We agree to take reasonable measures to protect your data in accordance with applicable laws and in accordance with our General Terms and Conditions:

https://blindmatrix.com/terms-and-conditions/

Data Breaches

In the event of a data breach, we shall ensure that our obligations under applicable data protection laws are complied with, where necessary.

Contact us

Please e-mail any questions or comments you have about privacy to us at security@blindmatrix.com

Use of cookies

Our cookies policy is available to view here

https://blindmatrix.com/terms-and-conditions/cookie-law

Your right to make a complaint

You have the right to make a complaint about how we process your personal data to the Information Commissioner:

https://ico.org.uk/concerns/
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113